Get help with Bluetooth issues in Windows 10

Ready to say goodbye to your wired connections, but having issues pairing and connecting your Bluetooth devices? Microsoft's Virtual Agent can help. Hi, I'm Sylvester, a Program Manager on the Windows Bluetooth team. Microsoft's Virtual Agent is a new tool to help you resolve your issues quickly and get you back up and running as soon as possible. You can find Microsoft's Virtual Agent in the Get Help app by typing "get help" in Window Search, or by clicking the direct link on the Bluetooth Settings page. When you open Get Help from Settings, you'll see top Bluetooth solutions in Windows 10. Let's take a look at one of them as an example. What do you do if your Bluetooth icon is missing? Let's imagine you've been using Bluetooth but recently updated to the latest version of Windows. You go to the Bluetooth Settings page and the Bluetooth toggle is grayed out or unavailable. In this case, the Virtual Agent will prompt you to check your Bluetooth drivers.

 

Let's try it out. To make sure your Bluetooth radio is available and its drivers are up-to-date, the Virtual Agent will ask you to go to Device Manager. To do this, type "Device Manager" into Windows Search, locate Bluetooth in your list of options. If you don't see it, you'll want to cold reboot, which we'll walk you through in a minute. If you do see Bluetooth, you can move on to identifying your radio by clicking the Bluetooth drop-down menu. The most popular radios in our ecosystem are Marvell, Intel, or Qualcomm. Although they may show up differently, radio or adapter will often appear in the name. Right-click on the radio or adapter, click Update driver and automatically check for a new driver. If you install a new driver, Device Manager may ask you to restart. Earlier we mentioned that you might want to cold reboot your device. There are a couple of reasons why you might need to do so. If Windows determined that your drivers were up-to-date or you were unable to locate your radio in the Device Manager, the Virtual Agent will prompt you to try a cold reboot. First, make sure to save all your documents, shut down your laptop or PC, disconnect any power source, that means removing the plug from the outlet or disconnecting your charger. Count to 10, then turn on the PC. Cold rebooting causes your Bluetooth radio to reset and restore itself to proper working form. If following these steps didn't solve your problem, please tell us about it in the Feedback Hub.

 

Press Windows key and F to open it. Briefly describe your issue including the word Bluetooth in the title or description to have Feedback Hub automatically select correct categories. Your comments go directly to our engineers. Microsoft's Virtual Agent is right at your fingertips ready, willing, and able to solve your problems. Try it out. Just type in a few words describing your issue and the suggested solution will appear right away. The Windows team continues to add new help topics to Get Help, so it's a good place to start whenever you're trying to troubleshoot an issue. I hope this video and Microsoft's Virtual Agent helped you solve your problem.



Related Posts:

Leave a reply

Required fields are marked *

Login to Post Comment